Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using shop.meanttobesent.com (“the Site” or “the Shop”) operated by meant to be sent, LLC (“us”, “we”, “our”, “MTBS” or “Company”). This Agreement sets forth the legally binding terms and conditions for your use of the Site.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
Purchases made via the Shop are in exchange for funds in U.S. Dollars for cost of goods ordered plus all applicable taxes and shipping fees. By submitting an order and providing payment information, you agree to purchase the items per the order received by meant to be sent, LLC in the amount specified at checkout. You also agree to the cancellation and return policies outlined in these Terms and Conditions.
meant to be sent, LLC reserves the right to modify prices and shipping fees at any time without notice. These changes will not affect orders placed prior to pricing updates.
meant to be sent, LLC reserves the right to adjust total due if incorrect shipping fees or taxes are assessed as a result of a technical error on the Site. If this occurs you will be notified via email of additional fees required, if any.
Every effort is made to keep the Shop descriptions and products as current as possible, however, products in the Shop are subject to change and may at times be out of stock or discontinued. MTBS reserves the right to discontinue and/or modify our products at any time without prior notice, including but not limited to, changes in materials and printing methods used.
sales + offers
MTBS may have sales and special offers from time to time. These offers are subject to change without notice and are only valid for the dates and amounts specified. You must have the appropriate coupon or discount code at checkout to receive discount. Offers are distributed via our email newsletter, Facebook, Twitter and Instagram.
We are required by law to collect 6% sales tax for any orders being delivered to Michigan residents. This will be added to your order total at checkout, if applicable.
Shipping options are available via FedEx and USPS. Ground, priority and expedited options are available. At times, free shipping may be available for certain items or order amounts. This offer is at the sole discretion of MTBS and may be changed or discontinued without notice. All packages are insured by the carrier selected. MTBS is not responsible for damages that occur during transit.
We typically ship orders 1-2 times per week. In-stock items will typically ship within 2-5 business days. Personalized orders are custom-made after proof approval, and can take 3-4 weeks to produce before shipping. Personalized order proofs are provided within 1-2 business days of order receipt. To determine approximately when your order will arrive, add the appropriate turnaround time to the shipping option selected at checkout.
We are not responsible for orders that are not received on time due to shipping delays or other errors beyond the control of MTBS. Please plan accordingly.
During the holiday season we do our very best to have quick order processing for all items to make sure you get your order in plenty of time for gift giving. Please reference the order-by or cut-off dates posted in the tips section at the bottom of the Site during the holiday season. MTBS is not responsible for orders not received in time for holiday gift-giving that are due to shipping delays, orders received after posted cut-off dates, or other errors beyond the control of MTBS.
returns + cancellations
Unused, unopened items may be returned for a refund of purchase price (less shipping) within 5 days of receipt. Payment will be refunded to you via the method used at purchase upon receiving the returned, unopened, unused item(s). Please contact us for a return authorization number prior to returning your items. Used, open or final sale items cannot be returned. MTBS is not responsible for return shipping costs of any returned merchandise.
Due to the custom nature of personalized products, these items cannot be returned. If you need to cancel an order for any reason please let us know within 24 hours of placing your order. Personalized order proofs are provided within 1-2 business days of order receipt. Orders cancelled after 24 hours are subject to a fee equal to 50% of the order total, less shipping and taxes, if applicable. Orders cannot be cancelled after proof approval.
Customer is responsible for all photos supplied including obtaining permissions and usage rights for any photos submitted. If supplying professional photos, please contact your photographer to confirm rights of use before submitting. Upon ordering the Customer must agree to these Terms + Conditions, therefore once photos are received, MTBS assumes the Customer has gained appropriate usage rights for any photos received. MTBS will not be held responsible for any legal issues as a result of not obtaining proper usage rights.
MTBS does not provide photo editing services. For high quality results, high resolution photos (300 dpi at 5 x 7″ or larger) must be provided. If lower quality images are provided, the Customer acknowledges that these photos may not reproduce clearly or at the high-quality standards that MTBS upholds. MTBS therefore reserves the right to refuse any photos that are not acceptable quality for print. Additionally, please be sure your photos are adjusted to work with the layout selected before submitting to us.
Payment is accepted via credit card or PayPal account balance through our trusted processing systems: Stripe and PayPal. meant to be sent, LLC never sees your credit card information, even if you choose to “save your credit card” for later use in the account section of the Site (you must have a MTBS account and select “pay with credit card” option at checkout to use this service). All sensitive credit card information is stored securely with the credit card processing company.
The Site meets all security standards for processing payments and collecting sensitive personal information. Sensitive and private data exchanged between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
intellectual property + copyright
The Site and its original content, photos, graphics, designs, text, code, logos, features and functionality are owned by or licensed to meant to be sent, LLC and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
meant to be sent® is a registered trademark. the meant to be sent shop is © 2013 meant to be sent, LLC. all rights reserved. No part of the Site or it’s contents may be reproduced, transmitted, repurposed, amended or copied without prior written consent of meant to be sent, LLC.
Purchasing products from meant to be sent does not grant you copyright of any designs or concepts nor permission to resell or redistribute our products in any way without prior authorization by the Company and acceptance into our wholesale program.
links to other sites
Our Site may contain links to third-party sites that are not owned or controlled by meant to be sent, LLC.
meant to be sent, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services, and does not endorse the content, goods or services provided by them. meant to be sent, LLC is in no way affiliated with any third-party sites and will not be held accountable for any agreements, contracts, purchases or services you may obtain from said third-party sites, nor any losses or damages caused by use of third-party sites.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Michigan, United States, without giving effect to any principles of conflicts of law. The Company makes no claims that the Materials may be lawfully viewed or downloaded outside of the United States. Access to the Materials may not be legal by certain persons or in certain countries. If Users access this site from outside of the United States, it does so at its own risk and is solely responsible for compliance with the laws of, or applicable to, its jurisdiction.
changes to this agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions without notice by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately. Updated 11/21/2013.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
web browser cookies
how we use your information
meant to be sent, LLC collects and uses Users personal information for the following purposes:
- To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. Your name will also be used to address you personally while logged into your account, if you choose to create one.
- To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails: The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
how we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.